Write a report analysing the case presented below.

Personal Conflicts

personal conflict

Including Muthusamy, the departmental manager at a significant transportation business, Hariharan, 53, was the employee with the most departmental seniority. Hariharan was regarded as one of the more competent workers. He put in a lot of effort and was very diligent.

Due to his skill and experience, he often obtained the best job assignments and was the highest paid worker in the division. Even though he wasn’t officially assigned to any of the “special” projects, Hariharan handled them routinely.

When Muthusamy hired Neelakandan, 23, a likeable, clever, and diligent worker, a problem arose. Neelakandan was able to adapt to work routine much more quickly than was typical for a new employee because of his two years of prior experience in closely comparable job.

personal conflict

He worked diligently and was pushy. Muthusamy saw tension escalating between the two workers, Neelakandan and Hariharan, on a number of times. He didn’t want to become involved in people’s personal issues, however, and the job was being done as planned.

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When Hariharan concluded that the new employee Neelakandan was taking on far too many of his own responsibilities one day, the tension erupted. Will you kindly tell him once and for all which projects are mine and which are his? he practically dragged Neelakandan to Muthusamy’s desk.

Everyone in the workplace suddenly became silent as they anticipated Muthusamy’s response. The sudden clash rendered further delay unthinkable.

QUESTIONS

  1. How has the organising role of the management contributed to this issue? Could a better organisation have prevented it? How?
  2. Assess Muthusamy’s effectiveness as a planner.
  3. What should Muthusamy do in response to Hariharan’s demand?

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